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Client Flow Audit

Find out where your customer journey may be losing potential clients.

A focused review of one customer journey to identify possible conversion barriers and understand what to improve first.

Who it's for

For businesses with an existing website or customer journey that want to understand why visitors are not becoming enquiries, bookings or customers.

What I review

The review covers one agreed customer journey, not the entire acquisition system.

1How potential customers reach the agreed entry point
2Website messaging and calls to action
3Contact or booking process
4Possible friction points
5Clarity of the next step

The review

One journey, looked at closely.

1One customer journey

  1. Finds the business
  2. Visits the website
  3. Makes an enquiry
  4. Next step

2Review possible friction points

Message clarityCalls to actionContact or booking stepClarity of the next step

3Identify 3–5 priorities

3–5 recommended priorities

This is an illustrative path. Every business has its own stages, and the review does not assume where an issue may be.

What you'll receive

01

Personal Video Walkthrough

A recorded explanation of the main findings.

02

Concise Written Summary

A short overview of the issues and opportunities identified.

03

3–5 Recommended Priorities

Practical suggestions on what could be improved first.

Scope

This is a focused review of one agreed customer journey, not a full multi-channel or CRM audit. Implementation of recommendations is not included.

How it starts

  1. 01Free Project Discussion
  2. 02Agree on scope and proposal
  3. 03Invoice and onboarding

Prices are exclusive of VAT. Applicable VAT is determined according to the relevant invoicing rules.

Next step

Not sure whether a focused audit is right for your business?

Tell me what you're trying to improve, and we can discuss whether this is the right place to start.

Request a Free Project Discussion