Client Flow Audit
Find out where your customer journey may be losing potential clients.
If people visit your website but don't get in touch, or you receive enquiries without enough bookings or sales, it may be worth looking at what happens along the way.
The Client Flow Audit is a focused review of one main customer journey. It helps you identify possible weak points and understand what to improve first.
The project discussion helps determine whether this audit is suitable.
Who it's for
Businesses with an existing website and a specific customer acquisition, enquiry or booking concern.
What I review
Depending on the agreed scope:
- Main path by which visitors reach your website
- Website messaging and calls to action
- Contact or booking process
- Main points of friction
- Clarity of the next step
What you'll receive
- Personal video walkthrough of findings
- Short written summary
- 3–5 recommended priorities
Want to talk it through? A free 20-minute introductory call helps you see whether this is the right fit.
Request a Free Project DiscussionExample journey
- Advertising / Search
- Website
- Contact Form
- Enquiry
The diagram shows the type of journey reviewed.
Not included
- Full multi-channel analysis
- Complete CRM or lifecycle audit
- Comprehensive system redesign
- Implementation of recommendations
- Guaranteed conversion or revenue uplift
How it starts
- 01Free project discussion, about 20 minutes
- 02Proposal, scope and price agreed
- 03Invoice and onboarding
Price
Prices are exclusive of VAT. Applicable VAT is determined according to the relevant invoicing rules.